Fraud Awareness and Prevention

Welcome to the Pheple FCU Fraud Awareness Center

At Pheple FCU, your financial wellness, safety, and the security of your personal information is our top priority. This Fraud Awareness Center is designed to help you understand the various types of fraud, how to protect yourself, and what steps to take if you suspect or fall victim to fraudulent activity.

Protecting Your Credit Union Account

  • Pheple FCU employs advanced fraud detection systems to monitor your accounts for suspicious activity, including automated text messages or phone calls to verify questionable transactions. As a reminder, we will never ask you for your PIN or full account number when we contact you.

  • We encourage members to maintain safe practices, report any unusual activity promptly, and contact us with any concerns.

What if I think my information may have been exposed?

If you believe your information may have been exposed, please contact us immediately:

  • During business hours, please call (724) 834-5580, option 3 to reach our Cards Department.

  • After business hours, please call (833) 990-0804 to reach our after-hours dedicated debit card call center.

  • You can also control access to your debit card right through our Mobile App or Online Banking:

    • In the App: Simply sign into the App, tap "More", then "Card Control", and follow the steps to temporarily disable your debit card.

    • In Online Banking: Sign into Online Banking and toggle your card on or off in the Cards widget on the right side.

Types of Common Fraud Scams

Identity Theft

Identity theft occurs when someone steals your personal information, such as your Social Security number or financial account details, to commit fraudulent activities in your name.

How to Protect Yourself:

  • Safeguard personal information.

  • Use strong, unique passwords.

  • Monitor your credit report regularly.

Phishing Scams

Phishing scams involve deceptive emails or messages designed to trick you into revealing personal information, passwords, or financial data.

How to Protect Yourself:

  • Be cautious of unsolicited emails.

  • Verify the sender's authenticity.

  • Don't click on suspicious links or download attachments.

  • Remember that your financial institution will never ask you for information like full account numbers, your PIN, or your full social security number.

Advance-Fee Fraud

Advance-fee fraud promises a large sum of money or a prize in exchange for a small upfront payment.

How to Protect Yourself:

  • Be skeptical of offers that require payment upfront.

  • Verify the legitimacy of the offer.

  • Research the organization or individual making the offer.

Online Shopping Scams

Online shopping scams involve fake websites or sellers who never deliver the promised products.

How to Protect Yourself:

  • Shop from reputable websites.

  • Check for secure payment options.

  • Read reviews and ratings before making a purchase.

Investment and Pyramid Schemes

Investment and pyramid schemes promise high returns on investments but are often unsustainable and designed to benefit early participants.

How to Protect Yourself:

  • Investigate investment opportunities thoroughly.

  • Consult a financial advisor.

  • Be cautious of "get rich quick" promises.

For more information on common fraud scams, visit the FTC's Consumer Information on Scams and Frauds.

How to Avoid Being Scammed

Tips for Recognizing Fraud

  • Educate yourself about common fraud tactics.

  • Stay vigilant and trust your instincts.

  • Always verify the legitimacy of offers or requests.

Protecting Your Personal Information

  • Use strong, unique passwords for your accounts.

  • Enable two-factor authentication when available.

  • Safeguard your personal and financial data both online and offline.

Email and Online Safety

  • Be cautious of unsolicited emails or messages.

  • Verify the sender's identity before taking any action.

  • Maintain secure browsing practices and use secure payment methods for online transactions.

What to Do If You're a Victim of Fraud

Immediate Steps to Take

  • Contact us immediately.

  • Report the fraud to your local law enforcement agency.

  • Freeze or block affected accounts to prevent further damage.

Guidance for Resolving Fraud Cases

  • Work closely with our credit union's fraud department.

  • File a report with the FTC for further assistance.

  • Understand your rights and responsibilities as a fraud victim.

Identity Theft Recovery

  • Continuously monitor your credit reports.

  • Consider placing fraud alerts or credit freezes.

  • Explore legal options and consult with experts if needed.

Support Resources for Victims

  • Connect with counseling and support services.

  • Explore additional resources from organizations such as IdentityTheft.gov.

Conclusion

Fraud awareness and prevention are essential for safeguarding your financial well-being. At Pheple FCU, we are committed to assisting our members in protecting themselves from fraud and ensuring a secure banking experience. Stay vigilant, stay informed, and know that we're here to support you every step of the way.

If you have any questions or need assistance, please feel free to contact us.